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gvanzwieten
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receiving emails with time delay

The last couple of weeks I notice that Virgin servers have been very slow. Sending emails from another provider to my Virgin account can take up to 40 minutes before receiving. While at the same time sending those messages to another non virgin account are received almost immediately. What causes this ?

 

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Superuser
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Re: receiving emails with time delay

Rate limiting/grey listing to prevent spammers.

Start here and follow the threads through:

http://community.virginmedia.com/t5/Email/incoming-email-delays-to-ntlworld-account/td-p/3170961

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gvanzwieten
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Re: receiving emails with time delay

Have been in contact with Virgin help line and they said nothing seems wrong> So can Virgin tell me why I receive emails from yesterday send by my customers around 14:30pm are only received like 3:06am !!!! Appalling! Especially as they are important mails that needed immediate answers. And as usual you get no satisfying answers from their technical staff. Virgin I challenge you here and now to answer me !!! I am angry!

 

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Forum Team
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Re: receiving emails with time delay

Hi gvanzwieten, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with emails being delayed. 

 

As mentioned by HowardML it does sound like rate limiting, but I would need to see a header of one of the delayed mails to try to confirm this. 

 

Pop it across to me via PM (Purple Enevlope top right hand corner) and I will take a closer look for you. 

 

Speak to you soon. 

 

Emma

 

*edit spelling


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