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On our wavelength
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Registered: ‎09-10-2009
Message 1 of 4 (107 Views)

"Not a Robot" box not appearing, can't log in

I've tried this on 3 browsers and on different machines to confirm it is not a problem with blocked pop-ups on one browser. I also cleared the caches.  When I try to log in to webmail I get the message to tick the box to show I am not a robot, but there is no box to tick.  So I can't login to my mail.  

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Knows their stuff
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Registered: ‎23-09-2012
Message 2 of 4 (79 Views)

Re: "Not a Robot" box not appearing, can't log in

[ Edited ]

Are you accessing webmail via Virgin Media's homepage or bookmark, if it is the latter try  https:/mail2.virginmedia.com instead.

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On our wavelength
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Registered: ‎09-10-2009
Message 3 of 4 (71 Views)

Re: "Not a Robot" box not appearing, can't log in

I tried all routes with the same result.  It has now resolved itself.

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Tuning in
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Registered: ‎08-12-2016
Message 4 of 4 (25 Views)

Re: "Not a Robot" box not appearing, can't log in

I have exactly the same issue now and again (On windows 10) - There was a period of about 3 days I was unable to login to check emails, bills etc. It came to the point I was going to leave but then it resolved itself -They really need to sort it out -  I have tried everything....

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