at the bottom of the screen in webmail click on details. This opens a small window listing the recent access times. The times are about the only useful information, since the IP addresses and mode of access are works of fiction. But if the times do not correspond with your own access then you need to assume that somebody else is accessing. There is a button in the small window just opened to close all other current access. Then you would also want to be changing your password to something else, something secure.
Don't get paranoid just yet, I could be way off beam here!
'access' means the times that MS Mail actually fetches email, and the times you log out of webmail. Actually the webmail login time seems to show the current time (i.e. zero minutes ago) all the while you are logged in to webmail. It then saves the time you log out of webmail, and reports this as the previous access time next time you log in to check. It also seems to accurately report webmail access as 'browser' access.
For MS Mail it depends how you have MS Mail set up. I use Outlook (similar thing to MS Mail) - I have it set to check my mail every 10 minutes. Outlook has to be open (or minimised, but not exited) to do this, so I would expect to see access times every ten minutes corresponding to the period I have Outlook open.
But if I saw access times corresponding to a period when I knew I had not been using my PC, or when I had been using my PC but not for any email purposes (MS Mail or webmail access), then I would be concerned.
As to the IP addresses, they seem to be internal VirginMedia addresses, not your own domestic IP address. This is a great shame, since knowing the actual IP address which originated the access would tell you straight away if it was not you - your home IP address seldom changes.
Darceyb wrote:OK - the saga continues.
I exited MS Mail at 8.30 pm on 21st Feb.
Logged in at 2.56 pm on 22nd Feb - NO NEW MESSAGES.
Logged into my Virgin Webmail account same time - 22 MESSAGES !!!!!!!!
The access details showed that POP3 which I presume is my MS Mail as being accessed several times inbetween me exiting and going back in this afternoon to MS Mail.
The password had only been changed the morning of 21st Feb.
The plot thickens.......!! Getting really hacked off now!
Darceyb
If there are POP3 access times showing on the 'details' screen for a period when your PC was switched off (and you have no other access to your emails, such as a mobile phone) , then these acceses are NOT from your MS Mail, but indicate some other POP3 access - i.e. some other person or agency is accessing your webmail account.
Summary:
1) some but not all of your emails do not download to your MS Mail
2) the 'details' access log shows access times outside of your own known access
both symptoms are consistent with your emails having been accessed by another party.
You say that you have already changed the password. Is this your primary email account (i.e. does the My Virgin Media page look like this?):
Or is it a secondary email address - i.e. the My Virgin Media page looks like this:
If it is the latter (secondary) then it could be possible that 'whoever' is changing the password back if they have access to your primary address.
Use your primary email address to log in to My Virgin Media and change all your passwords to something unguessable - not a dictionary word or a name - must be 6-10 characters long, start with letter, contain at least one digit. If you are really paranoid then do this from a PC you know to be 'clean' (to avoid the distant possibility that some kind of malware on your PC is capturing new password details etc). Also run the usual AV and malware scans on your PC.
From the 'details' screen in webmail if there is also a text to click to log out all other open sessions or some such - use that to make sure any others are logged out.
Even so, don't get too paranoid, maybe there is some innocent technical screw-up type explanation for what is going on.
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