on 24-03-2013 18:34
how do you get into your ntlworld email using a web browser. i cant log in using any browser
ive tried deleting cookies
ive tried using different PCs
ive tried using different browsers
ive tried using mail.ntlworld.com (get redirectec to https://identity.virginmedia.com/vm_sso/idp/reques
ive tried going to virgin media.com logging in, getting to some help page that at the bottom says click here for @ntlworld.com
the result is usually that i get an error saying worng username and password
if i try to say ive forgotten my password it claims no username exisists for me.
if i log into virginmedia using the virginmedia username i have then i have no email in my inbox
why is it so hard to log into this webmail??? ive been using this email address since my subscription was with ntlworld ive moved 3 times and stayed a customer despite being dicked about by you and all that it seems is my service gets worse.
on 24-03-2013 18:45
Try this link: https://mail.ntlworld.com
If that gives you the wrong username or password issue then it probably means that your ntlworld email address is not properly connected to your current virginmedia account. This is known as an orphaned account and can happen when moving house. To get this problem sorted you will need to telephone Virginmedia.
Ring 151 (free from a virginmedia landline or mobile) or 0845 454 1111 from any other phone provider (chargeable).