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Message 1 of 7 (93 Views)

ntlworld email access

I have an old email address with ntlworld. It is still active as I have an email inbox set up on my mac mini to receive them. However I can't log into the account online. Why is this? It says it doesn't recognise my username Smiley Sad 

 

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Message 2 of 7 (79 Views)

Re: ntlworld email access

[ Edited ]

This often evidence that the email address is in the process of being closed down.  You say it is an old ntlworld address - do you have a current Virgin Media broadband account to which this particular email address is attached?  VM and their legacy email addresses are supposed to close down 90 days after you cease to be a broadband customer.

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Graham
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Message 3 of 7 (62 Views)

Re: ntlworld email access

I still have virgin broadband - I never ended my contract. Seems strange that he account is still active - still get emails to the address locally on my computer - but can't access them online via webmail as it doesn't recognise account...

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Message 4 of 7 (59 Views)

Re: ntlworld email access

Might it also be that you haven't accessed the address in the last 90 days. VM close these addresses down and delete them after 150 days. If that isn't the case and you have been in to it wait here. Sounds like a server error that the Forum Team can investigate for you.

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Message 5 of 7 (57 Views)

Re: ntlworld email access

Thank you. It would be great if the forum team could investigate Smiley Happy

 

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Message 6 of 7 (54 Views)

Re: ntlworld email access

It will take them a few days to get to this thread. But they will.

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Message 7 of 7 (19 Views)

Re: ntlworld email access

Hi Naomi79,

Welcome to our Community, glad you've joined Smiley Happy

Having client access but no webmail access is synonymous with an email account that is not linked to an active broadband service.

I suspect that you may have, at some point, changed home address or put your VM account in a different name etc, and that the email address in question has been left behind on the former account.

To help with this I shall need some information from you that I don't want posted publicly. Please reply to my PM (purple envelope icon, top right of page) and I'll see what I can find out.

Thanks Smiley Happy


Jen
Forum Team



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