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Neil44
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not receiving password reset email from amazon

I am trying to reset my amazon password but i am not receiving the email from them which is supposed to contain a code.

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Daren-ITsold
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Message 2 of 8
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Re: not receiving password reset email from amazon

Add amazon to your safe senders list and try again, also worth checking your spam folder.

Regards
Daren, ITsold UK Website Support
Not affiliated with VM just trying to help where I can.
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Neil44
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Re: not receiving password reset email from amazon

How do i add amazon to my safe senders list? I've never had problems receiving emails from them before. My spam folder is empty.

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Superuser
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Re: not receiving password reset email from amazon

VM mail doesn't have a 'safe sender's' list as such.

Adding the Amazon address to your address book may help.

A better option would be to set up a free email account independent of your ISP, eg outlook or Gmail and change your Amazon contact address to it.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Neil44
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Message 5 of 8
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Re: not receiving password reset email from amazon

Yes but unfortunately i can't log into Amazon to change it.

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Superuser
Superuser
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Message 6 of 8
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Re: not receiving password reset email from amazon

Try this:

  1. Go to Amazon's Sign in page
  2. Click Forgotten Password
  3. Click Customer Services
  4. Select an appropriate contact method and wait for Amazon to get in touch

 

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Neil44
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Re: not receiving password reset email from amazon

Hi, thanks yes i have just done that.

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Wrock
Fibre optic
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Message 8 of 8
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Re: not receiving password reset email from amazon

Here is a history of other reports of problems receiving messages sent from Amazon to Virgin Media accounts.  The advice to change to another email address not provided by Virgin Media is sound.  In the battle to reduce spam levels, Virgin Media accounts have been subject to inappropriate practices which have caused a great deal of legitimate email not to be delivered to Virgin Media accounts since August 2015.

2016 September 11
Only receiving some emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-emails-from-Amazon-uk-not-arriving/td-p/32033...

2016 September 7
Not receiving Amazon order-confirmation emails, Virgin Media rejecting messages
http://community.virginmedia.com/t5/Email/Emails-Not-Being-Received/td-p/3158446/page/2

2016 September 6
Amazon order-confirmation not received
http://community.virginmedia.com/t5/Email/Email-returned-as-spam/m-p/3198764/highlight/false#M131499

2016 July 31
Delayed order-confirmation emails for Amazon seller
http://community.virginmedia.com/t5/Email/Too-many-simultaneous-sessions/m-p/3167453/highlight/true#...

2016 July 23
Amazon order-confirmation emails missing or delayed; Amazon package arrived before emails about order arrived in Virgin Media account
http://community.virginmedia.com/t5/Email/Amazon-emails-not-arriving/m-p/3161333/highlight/true#M128...

2016 June 29
Verification email from Amazon for password change not received in blueyonder account
http://community.virginmedia.com/t5/Email/not-receiving-certain-emails/m-p/3144189/highlight/true#M1...

2016 May 23
No longer receiving Amazon order-confirmation emails forwarded from another domain
http://community.virginmedia.com/t5/Email/Some-Amazon-emails-forwarded-from-another-domain-not-deliv...

2016 January 16
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-of-booking-emails-from-Travelodge-not-getting...

2016 January 7
Not receiving daily Amazon emails
http://community.virginmedia.com/t5/Email/Missing-Amazon-emails-any-solutions/m-p/3008550/highlight/...

2016 January 3
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Why-am-I-not-receiving-emails-from-Amazon-anymore/m-p/3004...

2015 December 31
Virgin Media account holder not receiving daily Amazon emails, intermittent
http://community.virginmedia.com/t5/Email/Not-receiving-subscribed-Amazon-emails-anymore/m-p/3002116...

2015 November 17
No longer receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/Lottery-and-Amazon-emails-not-being-received/m-p/2969111/h...

2015 October 20
Not receiving all messages from Amazon; Postmaster not responding; Three additional cases; No resolution after several months, customer moved away from Virgin Media account
http://community.virginmedia.com/t5/Email/No-one-will-admit-that-legitimate-email-is-being-withheld-...

2015 September 26
Not receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/As-other-users-have-posted-I-am-no-longer-receiving-emails...

2015 September 9
Not receiving order-confirmation emails from Amazon, two cases
http://community.virginmedia.com/t5/Email/Not-Receiving-Amazon-Emails/m-p/2907378/highlight/true#M95...

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