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tobiVM
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non-existent email address taken!

I'm trying to create a new Virgin Email Address, and I get the message that the address is taken. 

How is that possible when I get an deliverable and unknown mail box error when I send to that address? 

It does seem my really really old ntlworld email inbox is still somewhere on the system. 

Can someone from VirginMedia look into this please? 

 

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Superuser
Superuser
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Re: non-existent email address taken!

if the address was setup using ntlworld.com when the virginmedia.com address will not be able to be registered.
Although techincally the @VirginMedia address is free witch is why you get the email bouncing back its reserved on the system as the NTLworld email address has been used.
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Forum Team
Forum Team
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Re: non-existent email address taken!

Hello tobiVM

 

Welcome to our forum, I am sorry you are having problems creating an email address, there may be quite a few reasons for it. I will send you a forum private message to gather some more information, even if you are unable to have it, it would be nice to know why.

 

Thank you

Nicola

Virgin Media Forum Team
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