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Pete196845
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lost emails

Today I have lost all my incoming emails, my ipad was on recharge, checked my desktop and myvirgin email app and no emails. This morning I had over 700 emails - how do I get them back?

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Superuser
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Re: lost emails

If you accessed your email via IMAP then check the Trash folder or sign in to webmail and check the Trash folder there.

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Pete196845
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Re: lost emails

Many thanks, yes I do use imap and checked trash folders and all folders are empty! Still rather puzzled and annoyed.,

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Forum Team
Forum Team
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Re: lost emails

Hi Pete196845,

This is most strange. I shall do what I can to assist.
Would you please do the following:

  • Access webmail and check your Spam folders.
  • Ensure, in webmail, that your spam settings are set to deliver spam to the spam folder.
  • Check that your email client (if you use one, on your pc or laptop) is not set to purge deleted mail.
  • Ensure that your iPad is not set to delete mail from the server = mail settings > account > advanced > deleted messages = set to 'never'.

Let us know how you get on Smiley Happy 

 

 

 


Jen
Forum Team



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