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howy_c
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lost e mail from my inbox

After buying a car .carwow sent me an amazon voucher for £20 last Monday,after my email accsess,had been sketchy.I read it but diddnot  print it off. the next day it has disappeared from my inbox, trash,spam ect without trace . can anybody help please

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Forum Team
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Re: lost e mail from my inbox

Hi howy_c,

Apologies for this though thanks for finding your way to our Forum. We'll do our absolute best to help you locate the missing voucher.

I'd like to ascertain a few details with you first if that's OK:

  • How do you normally access email - via client (Outlook, Thunderbird, Mac mail etc) or webmail (logging in directly via the VM website)?
  • If you use a client do you have it set up as IMAP or POP?
  • Have you checked all folders (including Trash and Spam)?
  • Do you have your webmail settings set to deliver spam to the Spam folder?
  • Does anyone else have access to your email account?

We'll start with those and take things from there. Hopefully this will suffice to lead us to what's happening. If not we'll pursue other options.

Bye for now Smiley Happy

 


Jen
Forum Team



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