Menu
Reply
  • 5
  • 1
  • 0
jellielli
Tuning in
242 Views
Message 1 of 8
Flag for a moderator

incoming emails

Although I appear to be receiving my emails correctly and on time, I have been told by several contacts that when they send me an email, they get a message saying it hasn't bee?n delivered, it's something to do with my server?

Anyone know what the problem may be?

Thanks

0 Kudos
Reply

Helpful Answers
  • 5
  • 1
  • 0
jellielli
Tuning in
383 Views
Message 6 of 8
Flag for a moderator
Helpful Answer

Re: incoming emails

How do I do that please?
0 Kudos
Reply

All Replies
  • 7.36K
  • 828
  • 3.1K
Superuser
Superuser
239 Views
Message 2 of 8
Flag for a moderator

Re: incoming emails

Without seeing the message that your senders get it is hard to say what is happening. It could be one of several things. Most likely it is simply a message about a delivery delay because VM are rate limiting connections from the sending servers. But that is only a guess. If you can get a copy of one of these messages post it in this thread (with all personal identifying details removed) and we'll help further.

-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
0 Kudos
Reply
  • 5
  • 1
  • 0
jellielli
Tuning in
225 Views
Message 3 of 8
Flag for a moderator

Re: incoming emails

I used to have an o2 email account, which I no longer use. I understand that o2 have stopped them anyway. This is what has been received:

The following addresses failed:


 *****@o2.co.uk
   host mail.02.net [82.132.141.69]
   SMTP error from remote mail server after RCPT TO:<******@o2.co.uk>:
   550 RCPT TO:<******@o2.co.uk> User unknown

Reporting-MTA: dns; smtpq3.tb.ukmail.iss.as9143.net Action: failed Final-Recipient: rfc822;******@o2.co.uk Status: 5.0.0 Remote-MTA: dns; mail.02.net Diagnostic-Code: smtp; 550 RCPT TO:<******@o2.co.uk> User unknown
orld.com>
Content-transfer-encoding: 7bit
MIME-version: 1.0 (1.0)
 
It obviously has something to do with o2, but I don't know how to stop the emails bouncing.
Thanks
 
[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]
0 Kudos
Reply
  • 955
  • 114
  • 424
Superuser
Superuser
218 Views
Message 4 of 8
Flag for a moderator

Re: incoming emails

The O2 email service has been closed down. See this -

http://community.virginmedia.com/t5/Email/For-those-who-use-O2-emails-or-those-who-email-someone-who...

Tell your contacts to stop sending emails to your (now extinct) O2 address.

  • 955
  • 114
  • 424
Superuser
Superuser
203 Views
Message 5 of 8
Flag for a moderator

Re: incoming emails

You do not say which email application you are using, but you also need to check if you have any auto-forwarding set up in either webmail or your email client. 

If you have - remove it.

0 Kudos
Reply
  • 5
  • 1
  • 0
jellielli
Tuning in
384 Views
Message 6 of 8
Flag for a moderator
Helpful Answer

Re: incoming emails

How do I do that please?
0 Kudos
Reply
  • 5
  • 1
  • 0
jellielli
Tuning in
191 Views
Message 7 of 8
Flag for a moderator

Re: incoming emails

Actually, I think I may have just done it!
Thank you BillC45!
0 Kudos
Reply
  • 955
  • 114
  • 424
Superuser
Superuser
179 Views
Message 8 of 8
Flag for a moderator

Re: incoming emails

Well done. If you have more than one email address please make sure you have checked them all.

0 Kudos
Reply