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Banana
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incoming email delays to ntlworld account

Hi
My dad is having intermittent problems with incoming email. The sender receives a delay warning email but ultimately the email doesn't arrive, and he has looked in Spam folder but not there. In one instance recently only the final email of a thread was affected, with emails successful going back and forth within a short space of time. We don't dont know the extent because we only know about the people who've told us the emails are delayed. Dad has missed some important emails due to the problem.

He spoke to VM offshore technical support, having sent a test email and asking me to send a test email, the advisors diagnosis was that there wasn't a problem because both emails were received. But this is intermittent and the whole issue is that we don't know what's causing it. There definitely is a problem.
Please can someone offer advice on where to go from here.
Thank you
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Forum Team
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Message 2 of 8
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Re: incoming email delays to ntlworld account

Hi Banana, 

 

Thanks for your post and welcome to the forums. It's great having you here even though your circumstances are less than perfect Smiley Sad

 

With intermittent faults, the issue can be a lot harder to diagnose. 

 

What error message is being sent back with the bounced back email? Do you by any chance have access to the headers that are on the failed delivery notification?

 

Both of these will help us determine where the issue is. 

 

Come back to us Smiley Happy

 

Thanks,

Kath_F
Forum Team

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Banana
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Message 3 of 8
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Re: incoming email delays to ntlworld account

Hi, thanks for getting back to me. I have an example I can forward to you. What email address should I use?
Thank you
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Superuser
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Message 4 of 8
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Re: incoming email delays to ntlworld account

All of this suggests to me that VM are rate limiting the incoming mail from this person's father's senders. Of course it would help to see the mail headers of a delayed mail. It is unlikely that the OP's father will ever be able to get the bounce message and the mail headers of a failed mail (where the rate limiting has delayed the incoming mail so much that the sending server gives up).

Couple of threads here of interest:

http://community.virginmedia.com/t5/Email/Too-many-simultaneous-sessions/td-p/3167453

http://community.virginmedia.com/t5/Email/Delay-in-email-delivery/td-p/3176241

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Message 5 of 8
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Re: incoming email delays to ntlworld account

Hi Banana,

As Howard has explained it would appear that your father's expected emails are subject to rate-limiting. This would result in either delayed delivery or a failed delivery message being returned to the sender.

For the former I'd need the Header data from one of the received emails where delivery was slow.
For the latter I'd need the Header from the failed sent mail - so your father would need to request that from the sender.

I've sent you a PM (purple envelope icon, top right of page) and the requested data can by copy/pasted into a reply to that. Once I have the requested information I can inspect it to determine what's happening here. If there is anything out of place then I can query it with Postmaster.

Look forward to your reply Smiley Happy


Jen
Forum Team



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nh2012
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Message 6 of 8
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Re: incoming email delays to ntlworld account

I'm having the same problem and it's getting really annoying - a message that I know was sent yesterday evening (because it reached another address) still hasn't arrived, and others have been delayed by 12 hours or more, while some have got through as normal. This means that sequences of messages can arrive out of order which can cause a lot of confusion. Here's an anonymised header from one delayed message (all personal email addresses removed); can someone please get this fixed once and for all, as it keeps happening despite many complaints on these forums. It would also help if VM published an email address to which such complaints could be directed, rather than users having to post on these forums.

Incidentally, although this message is from a mailing list, personal messages are affected in the same way.

Return-Path: <srs0=tnj+=zn=eu-west-1.amazonses.com=01020159ef8f0734-f875a1f9-06db-4b47-9757-c2299495967a-000000@srs2.kundenserver.de>
Delivered-To: xxx@ntlworld.com
Received: from md25.tb.ukmail.iss.local ([212.54.57.69])
by mc24.tb.ukmail.iss.local (Dovecot) with LMTP id IDL8LOYIkFirQQAAsNwiEA
for <xxx@ntlworld.com>; Tue, 31 Jan 2017 04:48:14 +0100
Received: from mx2.tb.ukmail.iss.as9143.net ([212.54.57.69])
by md25.tb.ukmail.iss.local (Dovecot) with LMTP id bduEArZhf1j1GgAARVaxXw
; Tue, 31 Jan 2017 04:48:14 +0100
Received: from mout.kundenserver.de ([212.227.126.133])
by mx2.tb.ukmail.iss.as9143.net with bizsmtp
id ernz1u02W2sout801ro54o; Tue, 31 Jan 2017 04:48:11 +0100
X-SourceIP: 212.227.126.133
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(mxeue005 [212.227.15.41]) with ESMTPS (Nemesis) id 0MAXZm-1ceCG743Tu-00BbDC
for <xxx@ntlworld.com>; Mon, 30 Jan 2017 14:27:26 +0100
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0MYpkc-1d2SJ541R4-00VTVu for <xxx@xxx>; Mon, 30 Jan 2017 14:27:25
+0100
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
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User-Agent: CodeIgniter
Date: Mon, 30 Jan 2017 13:27:25 +0000
From: "Reading & Mid-Berks CAMRA" <xxx@camra.org.uk>
To: xxx@xxx
Subject: =?utf-8?Q?Ale_Trail_and_Pub_of_the_Year?=
Reply-To: "Reading & Mid-Berks CAMRA" <xxx@readingcamra.org.uk>
X-Sender: xxx@camra.org.uk
X-Mailer: CodeIgniter
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Message-ID: <01020159ef8f0734-f875a1f9-06db-4b47-9757-c2299495967a-000000@eu-west-1.amazonses.com>
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X-Antivirus: avast! (VPS 170130-0, 30/01/2017), Inbound message
X-Antivirus-Status: Clean

This is a multi-part message in MIME format.
Your email application may not support this format.

 

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Message 7 of 8
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Re: incoming email delays to ntlworld account

Hello nh2012

 

Sorry about the slow email, we are investigating a few problems at the moment and it may be down to that. Please keep an eye on this thread for updates Email: Sending and Receiving 30/01/17  and if you are still having problems after it is resolved please let us know.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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nh2012
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Message 8 of 8
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Re: incoming email delays to ntlworld account

Thanks; I'll monitor that link, but given you know there's a problem, why isn't the service status web page reflecting it? (I looked just now and it said broadband was fine, I'm pretty sure I checked before the original post as well). If you put up the fact that there was a known problem with email on that web page, we wouldn't need to post things here.

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