The new web client is automatically jumping the the next email, marking it as read and showing it as selected. This can be turned off in Outlook but I can't find the turn off within Virgin Web Mail - is it available here as well?
Welcome to the forum. I'm not sure the automatic mail selection can be turned off for webmail. I assume this is when you've closed/deleted one mail and it instantly jumps to the next? It might be a bit of a pain but you can right click and mark that mail as unread if you like. I hope this helps.
I am sorry that some features of our new email platform are not as you'd like. I appreciate that trying to adapt to something new can take a little time and hope that you'll soon get more used to the new webmail.
As far as I'm aware there are no current plans to make changes (we still have our other legacy domains to migrate over) but we are taking on board your suggestions in the hopes that these will be taken into consideration if/when future developements are considered.
Is there a solution yet - it seems like a reasonable request from the community for auto-select to be disabled if needed. I find it very irritating and am often concerned that I've missed reading an email because it looks 'read'