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Mariapanos
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failed delivery emails but I'm not sending any emails

I'm receiving failed delivery emails but I'm not sending any emails . I think my emails have been hacked

My instagram has also been hacked using my email address

[MOD EDIT: Subject heading changed to assist community]

 

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Superuser
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Re: I'm receiving failed delivery emails but I'm not sending any emails . I think my emails have been hac

more likley spoofed. just because you have emails sent in your name doesn't mean they were sent from your account.
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Superuser
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Re: I'm receiving failed delivery emails but I'm not sending any emails . I think my emails have been hac

I think we might be a little more precise so I need to expand on the answer from my colleague apcyberax.

If the returned failed delivery messages come from mailer-daemon@virginmedia.com then you need to take action immediately as described in this guidance:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

You'll have to look to Instagram support for their advice on accounts that may have been hacked. 


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Superuser
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Re: I'm receiving failed delivery emails but I'm not sending any emails . I think my emails have been hac

@apcyberax

I'd concur with Howard, rather than assuming it's just spoofing, if it were my account, I'd definitely follow the steps in the link Howard's provided.  ESPECIALLY as their Instagram account has been hacked also.

@Mariapanos

If this were my account and I were getting mailer-daemon messages for mails I hadn't sent - The first thing I would do is change my password AND security question and answer over at my.virginmedia.com.

As Howard has pointed out the from address on the bounce messages can be a good indicator of hacking vs spoofing.  If the from address is mailer-daemon<at>virginmedia.com - then it's a good bet your password has been hacked.  Make sure you use a strong password with a random mix of upper and lower case letters and numbers.

Consider investing time in setting up a password manager such as LastPass or Dashlane (to name but two) - secure them with two factor authentication and use them to set separate secure passwords on your accounts.

Tim

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