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suey
On our wavelength
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emails

Can anyone help? I can't reply or send emails it will not load  this is on my HP laptop wireless! Can do both on ipad and iphone

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Superuser
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Re: emails

If this is when using the VM webmail page try pressing Ctrl F5 to force a full refresh of the page. 

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Superuser
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Re: emails

Unfortunately this seems to be an ongoing internment issue with VM webmail. Hence it worked when you went back to it. When it happens again refer to the note you have made.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Superuser
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Re: emails

Oops. To late to edit but internment should have said intermittent. Maybe it was an unconscious message to suggest it is time to kill off the useless VM webmail offering.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Superuser
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Re: emails

If this is when using the VM webmail page try pressing Ctrl F5 to force a full refresh of the page. 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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suey
On our wavelength
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Re: emails

Many thanks Graham but very funny how the minuet I posted this on here I went back to my email and tried it while waiting and guess what its all working properly again!Funny or spooky is that? Have written your advise down just incase but thank you very much for your help.
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Superuser
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Helpful Answer

Re: emails

Unfortunately this seems to be an ongoing internment issue with VM webmail. Hence it worked when you went back to it. When it happens again refer to the note you have made.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Superuser
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Re: emails

Oops. To late to edit but internment should have said intermittent. Maybe it was an unconscious message to suggest it is time to kill off the useless VM webmail offering.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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suey
On our wavelength
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Re: emails

What especially can I use instead of their web page please as it is still playing up on and off ?Thanks
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Superuser
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Re: emails

You can use what is known as an email client that you install on your device. Popular ones are Thunderbird, Outlook or for an android or ios device Blue Mail.

See this help page: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.