Menu
Reply
  • 1
  • 0
  • 0
eurazmus
Joining in
139 Views
Message 1 of 2
Flag for a moderator

emails not being recevied

Hi,

We are a school and have noticed that when we send out bulk emails to parents that often the parents who have specified @blueyonder.co.uk or @virginmedia.co.uk addresses do not receive the email.

Can you assist please Smiley Happy

0 Kudos
Reply

Helpful Answers
  • 7.36K
  • 829
  • 3.1K
Superuser
Superuser
217 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: emails not being recevied

This issue should shortly be over when VM fully implement the change described here:

http://community.virginmedia.com/t5/Email/Spam-Folder-Settings-Change/td-p/3267458

This thread explains what the problem is:

http://community.virginmedia.com/t5/Email/Ravenstar-s-Email-FAQ-s/m-p/3026118#M129705

And if the problem continues beyond the next week or so this is the information VM will need to help you resolve it (ignore the point about bulk sending):

http://community.virginmedia.com/t5/Email/Email-Spam-Content-Found-error-550-554/td-p/3229831

-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.

All Replies
  • 7.36K
  • 829
  • 3.1K
Superuser
Superuser
218 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: emails not being recevied

This issue should shortly be over when VM fully implement the change described here:

http://community.virginmedia.com/t5/Email/Spam-Folder-Settings-Change/td-p/3267458

This thread explains what the problem is:

http://community.virginmedia.com/t5/Email/Ravenstar-s-Email-FAQ-s/m-p/3026118#M129705

And if the problem continues beyond the next week or so this is the information VM will need to help you resolve it (ignore the point about bulk sending):

http://community.virginmedia.com/t5/Email/Email-Spam-Content-Found-error-550-554/td-p/3229831

-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.