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neilajarn
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emails not being received in thunderbird

A friend has a problem with thunderbird .

its a virgin media email account and the internet provider is John Lewis,

The message "Could not connect to mail server, the connection was refused. " keeps popping up.

I've searched this error on google and there are a variety of answers. I've tried removing the saved password in thunderbird and adding it again but the same problem exists.

The email account works fine through the web browser.

Emails can be sent from thunderbird but its unable to copy them to the sent folder.

I've run some speedtests on the internet connection an it seems to be working fine.

Recently installed Microsoft Security Essentials antivirus and removed Avast.

Any advice appreciate.

Thanks in advance.

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neilajarn
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Re: emails not being received in thunderbird

This problem has been fixed.

Apparently virgin media had problems in the local area which were cleared up a couple of days ago.

You can read more about that here - https://www.streetlife.com/conversation/31xgjszu22hkz/

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