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BEF
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emails marked as read before opening them

I see this has been asked before with NO SOLUTION does anyone know if this problem is ever going to be rectified by VM? it is soooo frustrating when you just select and incoming email and it automatically marks itself "read"

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Re: emails marked as read before opening them


wrote:

I see this has been asked before with NO SOLUTION does anyone know if this problem is ever going to be rectified by VM? it is soooo frustrating when you just select and incoming email and it automatically marks itself "read"


Selecting an unread email via its checkbox to maintain its unread state in all views


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coenoby
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Message 2 of 13
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Re: emails marked as read before opening them

Ok, I'm making the following assumptions:

1) You're referring to the Virgin Webmail service not an email client on your pc or phone

2) That you can see the contents of the selected email in the viewing pane (to the right of the list of emails) as soon as you select it.

If those assumptions are correct you can solve your issue  by changing the view in Webmail to 'List'.

You can do that by clicking on the word 'View' to the right of the screen. This gives the options 'Vertical', 'Compact', 'Horizontal' - you presumably have your view currently set to one of those options and you need to change it to 'List'.

Give that a try and see what you think.

Coenoby

 

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Message 3 of 13
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Re: emails marked as read before opening them

Hi, Thanks for your reply. Unfortunately that didn't work, I tried every setting in the VIEW but they all did the same thing. as soon as the email is selected it changes to "read" without actually opening it?!

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Re: emails marked as read before opening them

Open Webmail with “View” options -

List/Folder View/Checkboxes/Exact date - all ticked – and nothing else ticked. 

Unread emails have a red envelope next to the “select” box. Sender, Subject and date are all in bold – signifying that the email is unread. 

Select an unread email by a tick in the select box. Whole line is highlighted in red. UN-select by clearing the tick and the email reverts to the unread state. 

Select the email by a tick in the select box, move it to another folder – and it appears in the new location in the UNREAD state. 

Like Coenoby, I don’t see any problem. 

Which versions of browser and operating system are you using?

 

 

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Re: emails marked as read before opening them

Oh I see that now - yes that works, the only thing is I like to be able to view the message before actually clicking it to open?

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Re: emails marked as read before opening them

I forgot I am on windows 7 browser is Firefox - email is the old ntlworld.com
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Message 7 of 13
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Re: emails marked as read before opening them


wrote:

I see this has been asked before with NO SOLUTION does anyone know if this problem is ever going to be rectified by VM? it is soooo frustrating when you just select and incoming email and it automatically marks itself "read"


Selecting an unread email via its checkbox to maintain its unread state in all views

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coenoby
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Message 8 of 13
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Re: emails marked as read before opening them


@BEF wrote:

Oh I see that now - yes that works, the only thing is I like to be able to view the message before actually clicking it to open?


I'm not a fan of VM  webmail and I don't use it.

However, to be fair I think that most email clients that I have used operate the same way as webmail if you have the reading pane open by default.  In that case the email that you select appears in the reading pane and therefore it gets marked as read. It's definitely not a bug with the VM system.

Coenoby

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Message 9 of 13
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Re: emails marked as read before opening them

Great that one works for me! Superuser - Thank you all for your superior knowledge.
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Message 10 of 13
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Re: emails marked as read before opening them


wrote:

Oh I see that now - yes that works, the only thing is I like to be able to view the message before actually clicking it to open?


Webmail does not provide a "Preview" facility. Some email clients such as MS Outlook for example, do however. 

Personally I see no benefit in reading every incoming email in preview mode as opposed to open mode.

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