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jockyp
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emails going to junk

How do I stop legitimate emails going in to the junk mail folder?

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Forum Team
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Re: emails going to junk

Hi jockyp, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with your emails being sent to the wrong folder. 

 

Please do mark any legitimate emails as 'Not spam' as out email filters are still learning so the more information they have the better they will get at discerning what is and what isn't Spam. There is always work going on in the background to try to improve our email systems so this functionality continue to improve.

 

All the best

 

Emma


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