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Fresh as a Daisy
slambden
Posts: 2
Registered: ‎08-11-2012

emails coming to my smart phone but not my outlook

HI

 

I've got a random and intermittent problem.  I have my virgin email sent to my HTC and to Outlook at home,  for some reason occasional emails don't' make it to outlook.  Can anyone help?

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Superuser
Graham_A
Posts: 3,169
Registered: ‎22-02-2010

Re: emails coming to my smart phone but not my outlook

Have you followed the advice for downloading emails to multiple devices: http://help.virginmedia.com/system/viewArticle.jsp?uuid=E6D52B6D-D534-4EE4-B579-CE73F758224A

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Graham
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The Sorter
Matthew_L
Posts: 1,116
Registered: ‎23-11-2011

Re: emails coming to my smart phone but not my outlook

Hi slambden,

Has the advice from Graham_A helped at all? Using recent: mode on a POP3 account would work, you could also try setting up an IMAP account (settings available here)if you want to.

Kind Regards,


Matthew L
Help & Support Forum Team

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Fresh as a Daisy
Sundial
Posts: 1
Registered: ‎15-11-2012

Re: emails coming to my smart phone but not my outlook

Hi - I have the same problem and I have tried your advice about adding : recent but I get an error message : OX800ccc81

 

can you help ?!

Many thanks

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Superuser
Graham_A
Posts: 3,169
Registered: ‎22-02-2010

Re: emails coming to my smart phone but not my outlook


Sundial wrote:

Hi - I have the same problem and I have tried your advice about adding : recent but I get an error message : OX800ccc81

 

can you help ?!

Many thanks


Check that you have entered seperate log in details for the outgoing server.  When using recent you cannot use the same settings as the incoming mail server.

outlook smtp.PNG

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Graham
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