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scotschick10
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email taking a while to load

hi there my email seems to be taking ages to load, cant even sign into my secondary account, has been like this for months

[MOD EDIT: Subject heading changed to assist community]

lisa x
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Re: need help with email

Hi scotschick10,

I know that you posted this on the phone board but if this is a standard email issue I should be able to help Smiley Happy

Firstly we, Virgin Media, are currently investigating a webmail access issue. But, if you're using a mail app on your phone you shouldn't be faced with any difficulty. 

What phone do you have and how do you access your emails?


Jen
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Re: need help with email

Hi scotschick10, 

 

Thanks for getting back in touch, I am glad to see that things are looking better for you now. 

 

If you do start to have any trouble with it again let us know and we will always be happy to take a look. 
 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide



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Message 2 of 8
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Helpful Answer

Re: need help with email

Hi scotschick10,

I know that you posted this on the phone board but if this is a standard email issue I should be able to help Smiley Happy

Firstly we, Virgin Media, are currently investigating a webmail access issue. But, if you're using a mail app on your phone you shouldn't be faced with any difficulty. 

What phone do you have and how do you access your emails?


Jen
Forum Team



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scotschick10
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Re: need help with email

hi there im using win 10 on a laptop

lisa x
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Re: need help with email

Hi scotschick10,

 

Thanks for keeping us updated. Fault ref  F005179083 for the webmail issue we were experiencing is now showing that the issue should have improved. 

 

Is it only the lap top you are having trouble accessing the mail from? 

 

Keep us posted. 


Emma


New around here? To find out more about the Community check out our Getting Started guide


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scotschick10
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Re: need help with email

hi yes it was but everythings ok now, or so my service test says

lisa x
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Message 6 of 8
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Re: need help with email

Hi scotschick10, 

 

Thanks for getting back in touch, I am glad to see that things are looking better for you now. 

 

If you do start to have any trouble with it again let us know and we will always be happy to take a look. 
 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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scotschick10
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Re: need help with email

i am now getting a forbidden message, cant access my mail

lisa x
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Superuser
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Re: need help with email

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