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niktbj1
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email on new mobile

tried to set up VM email on my new phone (samsung s5) even though i entered my correct sign in details i am still being asked if i am a robot and shown some random pictures, even when i get the answers right it still goes round and round asking for verification 

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Forum Team
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Re: email on new mobile

Hi niktbj1,

Apologies for this though I'm hopeful we can help Smiley Happy

Would you do me a favour please and log in to My Virgin Media
Click on the My Profile tab and, if your email address is on that screen, reset the password. 
If your email address is a sub (secondary) account then select Manage Accounts and use the password reset option on that page.

Once you've verified that your information is correct please re-attempt to access your email account.

I recommend that you use your phone's built-in app for email access as webmail access can be problematic of late (this is something we are investigating) and the app should work fine for you. 
The email settings you'll need are listed here:

Email server settings for Virgin Media domains (just select the appropriate domain),

Please keep us updated on how you get on with this, and welcome to our Community Smiley Happy


Jen
Forum Team



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