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snout
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email not recognised

Strange , had my emails this morning , 

Now its asking me to check settings and my email not recognised.

Had my ntlworld email for years.

 

anyone else?

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steverobertsbbc
Dialled in
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Message 2 of 11
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Re: email not recognised

Same here on a Blueyonder address. Can't get in via Outlook on my PC, from my iPhone or even from webmail - password rejected.

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snout
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Re: email not recognised

My misses too ,shes lost hers on the PC and not coming through on her phone. i usually get mine through windows email . It worked like i say in the morning and i picked up a couple of responses. I would not normally be to bothered but im expecting an email for some test results regarding my health. I should have had them today. but i cant get anything now. Bloody typical.

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snout
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Re: email not recognised

Not even got access through webmail.

Even using my misses email we cannot log into the main account.

Keeps coming up we still cant find the settings for xxxx@ntlworld.com

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bevanlock
Tuning in
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Message 5 of 11
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Re: email not recognised

Me too,

 

posted here earlier.  Looks like VM have done something with these accounts and not had the decency to inform people.  I have had my email accounts for 10 years. Still VM customer so its nothing to do with not being their customer.

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Forum Team
Forum Team
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Message 6 of 11
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Re: email not recognised

Hi snout (& others on here with the same issue),

So that I can help with this would you please let me know:

  • How you are accessing your emails, webmail or client.
  • What error message is returned.
  • Does your My Virgin Media access work for you?

Also please check to see if you've had any letters or text messages from VM relating to your email account.

Many thanks Smiley Happy


Jen
Forum Team



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snout
Superfast
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Message 7 of 11
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Re: email not recognised

Windows std email client (windows 8.1)

No access , through both webmail , or direct.

My partner , account holder in name , also same problem.

No web access , cannot access account.

 

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snout
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Message 8 of 11
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Re: email not recognised

no letters

no texts

worked wednesday morning 8th,  when i got in from work fine.

Was not working when i got up in the afternoon , and not worked since.

 

thx

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snout
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Re: email not recognised

All sorted thx to VM.

 

Looks like one of the household devices had been compromised, and started to spam the world of emails. VM Kindly blocked it.

Its looking more like a dodgy site than an actual virus .  Checked over the household devices with Various AV Scans and malware scans etc but nothing showing up.

All seems good now.

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snout
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Message 10 of 11
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Re: email not recognised

update, found the source of the problem.

it was my android phone - samsung galaxy S6 Edge plus.

 

But it was not until Bloody Yahoo admitted they had been compromised. Now publicly admitted.

They have been hit again this week. What i noticed on my phone from start up of the Internet it was instantly going into yahoo instead of chrome, which i thought was strange tbh. I normally never use yahoo. so when i was surfing my sites etc it was going through this yahoo crap.

 

sorted.

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