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BeedieMobility
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email hacked

My email stopped working and can not access it ! It's like some has changed the password I think its been hacked .

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Tudor
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Message 2 of 6
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Re: email hacked

Highly unlikely that it has been hacked, much better target out there. Probably just the slow VM email system. 


There are 10 types of people: those who understand binary and those who don't
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Superuser
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Message 3 of 6
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Re: email hacked

More likely you are no longer a VM Broadband customer and as a result the email account has finally been closed.

That said there​ are several posts today reporting similar symptoms. A forum team member will respond in a week or so.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
Forum Team
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Message 4 of 6
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Re: email hacked

Hi BeedieMobility,

Apologies for your current issues with email, I shall do my best to help Smiley Happy

Firstly, if are a current customer and pay for a broadband service with us, please access My Virgin Media and change the password for the email in question (My Profile tab > Manage Accounts).

If the above is not possible because My Virgin Media is accessed by the email address you're having problems with, or, if you are not a paying VM customer, please reply to my PM (purple envelope icon, top right of page) and I'll see what I can do for you.

Thanks Smiley Happy


Jen
Forum Team



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Sooty1806
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Message 5 of 6
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Re: email hacked

Hi. I am having the same problem. I have not been able to send or receive emails since the 1st May. I just get told that my username or password is incorrect and when I put in my security question answers I am told that they are wrong. Please advise how this can be fixed. June
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MRJDMANN
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Message 6 of 6
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Re: email hacked

Same issue today for me cannot sign in on any device as it says password is incorrect and I know it is not

 

Jason


Sooty1806 wrote:
Hi. I am having the same problem. I have not been able to send or receive emails since the 1st May. I just get told that my username or password is incorrect and when I put in my security question answers I am told that they are wrong. Please advise how this can be fixed. June

 

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