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Superuser
Swt4ajp
Posts: 11,447
Registered: ‎20-06-2010

email and my virgin media sso login problems!!!!!!!

hi

 

most of the time i try to login to my virgin media or the email web servers i get this screen

 

Untitled.png

 

this is getting annoying why so many problems????

 

thanks

 

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Swt4ajp
Virgin Media Superuser

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The Sorter
Gordy1965
Posts: 861
Registered: ‎26-05-2010

Re: email and my virgin media sso login problems!!!!!!!

Yeah, I'm sick of this as well. Posted on here a while back but no response. Still constantly doing it. Doesn't matter if it's e-mail, my virgin media or virgin media player lucky if I get signed in once out of every ten attempts. Getting very irritating............Getting to the stage when you just give up trying, which is a shame as the media player could be good.

 

I think it started happening the last time they updated everything online. Probably another VM botch up the same as the superhub or 3d update.

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Emerging Talent
yellowpjs
Posts: 16
Registered: ‎28-06-2011

Re: email and my virgin media sso login problems!!!!!!!

yeah been getting this for a while it comes and goes, very annoying 

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Superuser
Swt4ajp
Posts: 11,447
Registered: ‎20-06-2010

Re: email and my virgin media sso login problems!!!!!!!

hi i noticed on my netbook that it happens but on my pc it doesnt

 

so that makes me think is it a problem with the virgin media sso or with the data being sent to the sso

 

anyone else seeing anything like this?

 

 

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Swt4ajp
Virgin Media Superuser

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: email and my virgin media sso login problems!!!!!!!

are you connecting via the same network with each device? I noticed that via my employer's network I could not log in successfully, and that was definitely due to their network management. Same laptop at home logged in no problems.

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Superuser
Swt4ajp
Posts: 11,447
Registered: ‎20-06-2010

Re: email and my virgin media sso login problems!!!!!!!

yea same network 2 different devices

 

both same config

 

thanks

 

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Swt4ajp
Virgin Media Superuser

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: email and my virgin media sso login problems!!!!!!!

well that should give them something to get to grips with to try to identify and resolve the problem. Anybody at VM?

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Gandalf
Ray_M
Posts: 5,090
Registered: ‎18-03-2010

Re: email and my virgin media sso login problems!!!!!!!

[ Edited ]

Hi swt4ajp,

 

Please confirm what browser/version you are using on your netbook and your PC? Have you tried a different browser on your netbook to see if it works when your preferred browser fails?

 

Also, when it fails on your netbook do you have an active session open on your PC?

 

Regards,


Ray Miranda
Help & Support Forum Team


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Superuser
Swt4ajp
Posts: 11,447
Registered: ‎20-06-2010

Re: email and my virgin media sso login problems!!!!!!!

hi ray thanks for the reply

 

i am using ie9 and have tried legacy browsers and still the same the intermittent error

and by active session do you mean logged onto the vm sso?

 

thanks

 

 

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Swt4ajp
Virgin Media Superuser

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Captain Clued-Up
PatrickF
Posts: 1,731
Registered: ‎25-10-2011

Re: email and my virgin media sso login problems!!!!!!!

Hi swt4ajp,

 

An active session would mean being signed into the VM SSO concurrently on another device. 

 

Kind Regards,

 

Patrick

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