Menu
Reply
  • 4
  • 0
  • 0
AlanT2
Joining in
122 Views
Message 1 of 2
Flag for a moderator

e-mails to talktalk customers

E-mails to talktalk customers are still being returned as 'timed out' and 'undeliverable' after 3 or 4 days. Can someone from virginmedia please tell us what exactly to problem is, what is being done about it, and when we will be able to feel confident that e-mails sent to talktalk customers will reach them promptly.

0 Kudos
Reply
  • 13.64K
  • 719
  • 4.72K
Superuser
Superuser
112 Views
Message 2 of 2
Flag for a moderator

Re: e-mails to talktalk customers

I don't work for Virgin Media but I have seen this problem before.  The problem is usually caused by rate limiting being introduced improperly at the receiving domains end.

Virgin Media are aware of the issue but it's up to TalkTalk to resolve this one.

________________________________________


Only use Helpful answer if your problems been solved.

0 Kudos
Reply