I have just seen 2 previous post relating to the subject of delayed email
15-06-201611:31 by sneazy24 and 27-06-201617:29 by Ulthima
I too am having similar problems and have been for several weeks now.
I noticed that Emma_K from the forum team had been investigating but there is not update to say whether the issues have been resolved or are still outstanding. I raised a fault ticket but they didnt take the issue seriously and blamed my domain provider.
The frustrating problem is the lack of consistancy, sometimes there is little or no delay, then is could be 3 to 4 hours or like this morning it is nearly 12 hours anybody else still having problems?
Thanks for getting in touch, I'm sorry to see you have been having trouble with emails being delayed. Apologies also for not getting back to you sooner.
Please pop across some of the headers from the delayed emails via PM and I will be able to take a further look into this for you.
The current information we have had from the postmaster is that if the IP the email has come from is black listed then it will kick in the rate limiting and delay the speed of the emails arrival. If this turns out to be the reason for the delay the postmaster has advised that the company sending the email would have to deal with the issue they have with their sending IP being on a blacklist.
I too am having a similar problem with Blueyonder mail. This has only happened recently and generally happens more during the day and then they all appear at night or the early hours of the morning. Any suggestions?
Thanks for getting in touch. I am sorry to see you have been having similar issues.
If at all possible see if you can get a header from one of the delayed emails. If unsure how to do this try this for client mail or this for webmail. Once you have the header pop it into https://mxtoolbox.com/EmailHeaders.aspx and it will show you if the IP that the email has come from is blacklisted. If it is blacklisted there will be a little red cross in a circle on the right hand side of the screen, click on it for more information. If the IP is black listed then the emails will be being subjected to Rate Limiting.
Rate Limiting is something we use as a security measure to deter spammers. If you check the header and the IP is not black listed let me know and I will take another look and if necessary raise it to the Post Master to investigate it further.
If you are unsure if you have found the correct details pop what you have found across to me via PM (Purple Envelope, top right hand corner) and I will take a look for you.
Rate limiting only really works well against fire and forget spam. So if you are rate limiting a legitimate mail server, it's going to try delivering the mail again, and again, and again - until one of two things happens. The mail gets delivered, or the mail server queue expires.
In the case of Amazon, we've seen that they only have a 14 hour queue, so after 14 hours the mail server bounces the mail, meaning that YOUR CUSTOMERS don't get a legitimate email.
Only use Helpful answer if your problems been solved.
I would really like to think that the clowns at Virgin who are responsible for running this shambles, would take a bit more notice of somebody like yourself than of just the odd customer (although, when the number of customers is as high as it is .......) but lets wait and see.
I am also having this problem with email not being received or badly delayed. I first noticed it with Amazon and now others. It used to be fine and clearly Virgin Media have done something that has caused these problems.
Customer Services are useless.
I have read plenty of comments on this forum with other users having the same problem and Virgin Media doing nothing about it. This is disgraceful behavior.