If you are no longer a Virgin Media customer why would you expect the email account to continue?
Email accounts are supposed to be closed 90 days after you cease to be a customer. Sometimes they go on longer before being deleted.
The Forum Team will be able to check the exact status of your account after clearing security questions with you.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.