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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Secondary e-mail account locked out (again)

Hi allA few weeks ago, one of our secondary e-mail accounts became inaccessible with the usual "your account has been locked" message.We followed all the usual guidance, changing the password and so on, but nothing worked.I came on to this forum and ...

Attaching an orphan email address

Hi there, i have a NTLworld email adress i have had since Noah was around. It was previously attached to my old account , i have since returned to Virginmedia. Can customer services re attach it for me and if so how do i go about this?? Kind regards

Cannot send or receive emails

My blueyonder email became inaccessible this morning. I was using it successfully, then started getting synchronisation failure errors on phone and laptop (they use IMAP protocol). I tried to access my account online through Webmail, but could not lo...

Bigpa1n by Joining in
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  • 4 replies
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Resolved! How to generate a new app password

I've been having trouble with my email accounts for literally months. I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the nex...

k10 by Tuning in
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  • 21 replies
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Blue yonder smtp not sending emails

I have updated my email with the email app password that now has to be used. I can receive emails but not send emails from any client unless I use webmail. I have tried the setting s recommended for smtp but still will not send emails. I have checked...

keeping an email after cancellation

i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wo...

Mykota by Joining in
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  • 8 replies
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Retrieving NTL email account

My 91 year old father has recently moved into a care home. His home Virgin Media account was therefore cancelled. He has now lost access to his NTLworld email account. Is there any way to retrieve this, even temporarily? 

Jmat by Joining in
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  • 3 replies
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Outlook email settings (SMTP)

Hi,I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP).  i have...

Email Security Breach

I have owned a ntlworld.com email address from when I originally took my contract out with NTL.  This email address has been retained through the various Virgin Media email server migrations over the years.  This email address is also my account logi...

Felixkat by Up to speed
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