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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Resolved! Emails rejected for 'abuse'

During the night I received 3 e-mails from an HMRC .gov address forwarded from my website to my ntl address. They gave me numeric access codes for HMRC. Logging on to HMRC later there was a message 'We are having trouble accessing your e-mail address...

AS by On our wavelength
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Email problems and lacking Customer services

Why do virgin media make it near on impossible to do a simple task of changing an email password that has been forgotten, tried so many times, but even after getting an email conformation to say the password has been changed, try to log in and get th...

Ballyboy by Joining in
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problems with email and iphone

Hi can anyone help, I was having issues with my ntlworld emails on my Iphone  and was advised to delete the account and re-set it up only I can't do that now because I am get a message say no password provided for Ntlworld please go to Mail account s...

Not able to set Holiday Notice

I have been trying to set a holiday notice but was unable to. Previously, I would click on the cogwheel, select 'emails' and there would be an option for 'Holiday Notice'. This option sems to have disappeared.There is a clickbox for 'Vacation notice'...

simmyb by Tuning in
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Leaving VM need to retain emails…help!!!!!!

Hi, I’m leaving virgin media and they’ve told me I only have access to my emails for 90 days. I use an iPhone and I’ve set up a new yahoo email account but I have thousands of VM (ntlworld) emails from the last c. 20 years I’d like to retain!I’m usel...

slske1 by Tuning in
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Cannot reset password

I need to reset my virginmedia email password but if I click on forgotten password the email goes to my old btinternet account that I don’t have access to anymore. How can I resolve this. I am no longer with virgin for broadband 

email account locked

why have I been locked out my email accthttps://www.virginmedia.com/help/virgin-media-mail-unavailable I also cant access emails thru Outlook express anymore

Morkjc by Tuning in
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Emails retrieved for one account now lost for another

So - after 6 phone calls across 8 days, one official complaint and the extreme unlikelihood of getting through to a technical person on customer services, Cherie talked me through a number of steps to access my email account that had ‘disappeared’ fr...

wodsy69 by On our wavelength
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Lost blueyonder address

I used to have a blueyonder account that was spoofed and the vanished. I need to access a Drobox backup that had it as my contact. I've forgotten my Dropbox password but can't change t as I don't have access to the blueyonder address. Suggestions ple...