Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,I have an old secondary account set up via my NTL account - unfotunately the password for this account has been lost. I was able to reset the password via the main NTL account but this is no longer possible.What is the best way to regain access t...
I am able to access my emails via iphone and Thunderbird. But I can't access webmail using the same credentials. What the hell is going on?All I get is a blank screen with three gray dots going along.
Hi I have exact same issue locked out of blueyonder email. hours of chats & calls with VM technical 'help', not resolved. I've followed all their guidance for new passwords, login via 3rd part email etc etc - no change, still locked. Immensely gratef...
I left virgin media last April. Both my wife and myself had ntlworld email accounts which had been hacked earlier in the year. On contacting virgin media I was told the easiest thing to do was to leave them as they would be deleted within 90 days of ...
Apologies galore if others have asked this many times but I would appreciate some clarification about changing/deleting my 20+ year (…….@ntlworld.com) email address. I have used this email address from the outset ( you had to as the email account and...
In 2019 my email account was made inaccessible to me by Virgin. I think they wanted to do away with the old virgin.net accounts. My wife's was also taken from her. We were annoyed by this and had to go through the business of creating new email addre...
Hii have been having few issues and now I realise that I have an account for my virgin.net emails and another account for my virgin media under my Googlemail address . Was trying to change my email password but not working as keeps saying unable to d...
Hi there, after months of ringing Virgin, using the chat, and emailing I am getting absolutely no where despite being promised its been resolved. The staff do not really understand what I'm asking them to do.I need to have my old ntlworld email close...
Hi,I’m no longer with Virgin, however, I need to access my old @ntlworld.com email account as it’s linked to an important account elsewhere but when trying to login with my details it’s not recognising the address, bare in mind I haven’t logged in fo...
Hi, I am unable to log into my VM mail account. I receive the FSB50 error with no explanation on how to resolve it. The account is accessible using other devices but not on the laptop. Any support or guideance will be most welcome.Thank you
