Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I am trying to change my password. I click on the "reset password" link and wait for the email. When it arrives, I try to click on the new link, but a message immediately appears to tell me it has expired. This has been happening for weeks now. Can a...
Hi There,PLEASE try to help..I sent some emails this morning trying to sort out my cancer care. I tried to send another email literally seconds later [through thunderbird] but a message came up saying server something or other. [I am an old man and d...
Hi,I'm trying to change my ntlworld email password, the account is active, but it doesn't appear on My Virgin media profile. I can't add it as I thought I knew the password, but I was wrong.When I try logging in using the ntlworld email address, it ...
I have now been 3 weeks without e-mail because Virgin disabled my account without informing me? Despite numerous phone calls, and several promises of return calls once the issue was resolved,I have heard nothing.On my last call a Ticket was raised, n...
Hi allI have an issue on one of my VM accounts. I can log into My VM no problem and I can log into email via 3rd party applications but I can't access webmail via the "Virgin Media Mail" link from My VM. I have had lots of backwards and forwards with...
Hi All, Over the past 2 weeks there has been a significant step up i the amount of SPAM. I realise that its Christmas so the people sending this up probably step up their efforts - but surely VM should be catching these obvious mails and stop them at...
Hi My elderly neighbour has recently switched from Virgin to BT. She has a 'blueyonder' email account that she accesses via Thunderbird. She is worried that she will lose access to all of her emails. She is keen to keep the blueyonder email account a...
Hi, the post below came via email while we were away on holiday. Since coming back I've found that we can no longer access our main email accounts that we use. The only one it recognises is the Virgin Media account email (this one) which I don't re...
Hi I have an old Blueyonder email address that I no longer use and wish to be shut down. How do I do this?I have not been a VM customer for many years Regards Chris
I'm getting a "Your Virgin Media Mail account is currently unavailable" message. However, I have just successfully changed the password but I am told the account is still locked. Can you help please?
