Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi My elderly neighbour has recently switched from Virgin to BT. She has a 'blueyonder' email account that she accesses via Thunderbird. She is worried that she will lose access to all of her emails. She is keen to keep the blueyonder email account a...
Hi, the post below came via email while we were away on holiday. Since coming back I've found that we can no longer access our main email accounts that we use. The only one it recognises is the Virgin Media account email (this one) which I don't re...
Hi I have an old Blueyonder email address that I no longer use and wish to be shut down. How do I do this?I have not been a VM customer for many years Regards Chris
I'm getting a "Your Virgin Media Mail account is currently unavailable" message. However, I have just successfully changed the password but I am told the account is still locked. Can you help please?
Hi Kath, Please help me.. I am having EXACTLY the same problems as the previous poster. I sent some emails this morning trying to sort out my cancer care. I tried to send another email literally seconds later [through thunderbird] but a message came ...
I am trying to change my @virgin.net email password but am unable to do this online nor on telephone support. If I try the password reset on the Virgin Media webpage, I get the following error: Your email or password was incorrect. Please try again o...
Haven't been able to log in to my email for about 5 days. Says some nonsense about translating into Luxembourgish, then says Forbidden. Can someone sensible help me please as I'm not going to waste my time ringing the "Help" Centre. Never again, abso...
My mother recently purchased an Amazon fire and I have been trying to add her ntlworld email address to the app. Whenever I do this, I receive the following message:I have tried this multiple times and the password is definitely not incorrect, as I h...
As of today my VM email account display on laptop and phone has shifted to this default message. Since my account is active, I have to assume it has been locked (though the last time this occurred, a month or two back, the problem appeared to self-co...
I have 3 virginmedia emails linked to my ntlworld email that have not worked since 29 June when I also had the email from Virgin about being down for a day. Despite several calls and complaints and requests for help all I am being told is that I shou...
