Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
On the Mac, using Mac Mail, if I go to Mail/Accounts/click the (secondary) account, (or System Preferences/Internet Accounts/click the account), the password is ‘dotted’ out, and is 8 digits. I know what this is, although I am unable to see it. If I...
I have suddenly had a message to enter password for my email but my current password has failed. I am trying to reset but are stuck at the point of having to enter an alternative email to receive the reset info. I have entered an alternative non-Virg...
We are locked out of a secondary email address that is my wife’s main address. Two secondary email apps asked her to re-enter the email password, even though it had not been changed. We changed her My Virgin Media password, but did not set up a Mail ...
My emails are being deleted after less than a day - even if i log in to my VM webmail- they are still not there - I'm receiving new emails but all my older emails have disappeared (except in my saved folder) and anything older than 1hr or 2 seems to...
Hi, I cannot verify my email. Each time I click the link it says verification link expired. Please help, this is very frustrating.Thanks,Jon
Started getting server authentication errors about 30 minutes ago. No settings or passwords changed my end. Anyone else?
Suddenly my email screen has very small font size - the number of emails has doubled and the size of font has been reduces accordingly
I can’t find any of my important emails in my account. Can anyone help please
My blueyonder email is slowly filling up, and even though it's not at a critical point yet I have deleted a massive amount of emails, emptied the trash and it makes absolutely no difference to the amount of storage used. How do I get this space back?...
