Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP). i have...
I have owned a ntlworld.com email address from when I originally took my contract out with NTL. This email address has been retained through the various Virgin Media email server migrations over the years. This email address is also my account logi...
I have recently had my MacPro repaired and the OS system had to be reinstalled. I find that I must have updated my Virginmedia passwords, I used a password manager and so probably that generated a password. I usually have a backup for that but must n...
I am having trouble changing my ntlworld passwords as POP3 is blanked out and I receive "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Which I am unable to do. I contac...
I have recently discovered my virgin media email has been hacked into and they are requesting password resets from various accounts I have set up with this email. They have now also changed my username and password to this email so I can no longer lo...
Hi, I'm actually going around in circles here. The people on the phones keep hanging up on me because I can't remember the memorable word. Anyway, I got a new phone. When setting up email on the new phone, my email address and password were not recog...
Hi, I have an old virgin media.com email address. Unfortunately this address has been hacked and it is being used by persons unknown. The hackers are using my email to raise fake accounts and accessing my old accounts that I forgot used this address....
Have noticed that on at least three occasion from separate companies that booking confirmation emails are not coming into inbox or spam boxes. Have checked spam setting and all okay! A couple of the companies we spoke to on the phone said this seemed...
I have an old virgin.net account, still working OK touch wood, though plagued with phishing-type spam. For that reason I have a gmail account also. My wife, however, has a blueyonder account, which for the last few days she has been unable to use, wh...
Had a lot of problems yesterday and spent ALL DAY talking to various people at Virgin Media. It seems they deleted our main email address and account without telling us. They told us to use Gmail instead. We have two other email accounts which are...
