Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I saw a few new emails on my phone - when i checked again all emails from 26 May on had disappeared from my focused inbox. I've checked on the Virgin media app and the problem is the same there. Please can you advise me as some are important work/med...
Many years ago users could change things and I changed the 'from' field of my ntlworld.com email from firstname.lastname1@ntlworld.com to firstname@lastname.org (my other email address) - it worked fine and I forgot about it.It is now a problem - ...
Hi, for some reason on my work PC my outgoing emails have got "stuck" in my Outbox. I have only just found this out and they have been stuck there since January!At first i thought it was maybe the size of one of the emails.... but i have deleted all...
Can any one help. Today, I haven't been able to access my ntlworld emails through outlook. I've been able to solve it on my iphone and ipad. But when using my laptop, the problem is still there. I've tried deleting the account on my laptop and se...
HiYesterday I tried to access my Blueyonder email account but was told that my email or password was incorrect. After further investigation I think I've lost access to my account as we had to leave Virgin Media when we moved house in November. I wasn...
Hello,Odd request, I know.I deleted an email account a long time ago, but I am trying to recover another account and it's attempting to send an email to the one I have deleted.Is there any way to recover this old email? If not can I set one up? It wa...
Since the Virgin Media homepage has been updated the password reset on the website does not work. I now can't get in to my account as even though i'm putting the correct details for my account in (correct DOB and correct answer to security question) ...
I use Thunderbird Suddenly Emails can not be sent... I'm receiving them OK, I normally use SMTP, they won't send on IMAP either but WILL receive.I get SMTP server failed, pointless , is there anything going on that folks don't know about when dialing...
Hi I am in the same boat with my wifes blueyonder account but when i log in to Virgin media it simply states our mailbox is not available and there is no option other than going in a loop trying all the suggested help routes which just end back up at...
Hello,I require some help cancelling.and deleting an old ntlworld.xom email that has been hacked.I do not remember the password so cannot access and change itCan the account be closed and deleted Thank youTracy Lewis
