Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have been in the course of changing to use a new email account, in the knowledge that my parents are closing their Virgin Media account (such that I could expect to lose access at some point in the coming months to my ntlworld account).Around the s...
Hi my daughter was speaking to someone regarding trying to reset a password on my ntlworld email address as it doesn’t recognise it when I use the forgotten password link. Is anyone available to help. Thanks.
I was able to reset the password. It was given a random, silly name but I can't change it to what I want. I can change the secondary accounts, not the main one and I can't change the primary account to one of the secondary accounts.ThanksEric
Hi everyone. For two weeks now I've been trying to get my daughters ntlworld account unlocked. I have had it for years as a secondary account to my own but it's stopped working and neither of us can log into her emails. I have IT on the case they sup...
Hi, Same situation, cant access my emails and was directed to this page. scan completed on phone and laptop. reset password twice, still no success. No sure what to do next?
Hi All My E-mail has stopped working overnight, it may have been compromised, removed It's not recognizing my password, I have tried every possibility with no result, can you let me know how to overcome this issue, my wifes account which is set u...
Is it possible to find a message that has been deleted, and the trash emptied ??Thank youBarbara
I have posted under 'Blueyonder - failed authentication - linked emailsMy wife's Blueyonder email account is locked and no-one seems capable of unlocking itdespite hours on the phone.Under the above post we were promised we would be transferred to pr...
Can someone please help me access an ntl world email address asap I have been hacked. Thanks.
For a few days now I can't access my email.I get 'mailbox unavailable' and then various instructions on changing my password, which I keep doing to no avail.I am deaf and cannot speak on the phone so I need to livechat with someone - I'm lost without...
