Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I still have historical emails on iPhone but account is locked asking for a password- web mail is now working but only from Sunday onwards- no historical mails. How do I unfreeze the Iphone emails? Thanks
I am unable to log into an email account, we follow the online instructions to unlock it but this doesn't work and takes us back to the message saying the email account is locked. How do I resolve this?
After using IE6 to access my mail for many years, I'd been obliged a while ago to switch to using AVG's secure browser as a result of the product malfunctioning. All has been OK for some time, albeit response has been slow. However, the OX app suite ...
I know email has been down. I can check my emails in my virgin media but would also like them in my Gmail account. When I try to open my ntlworld account email they are not there. I just get a message that credentials are required. When I try to rese...
Hi I was trying to recover our virginmedia.com email that we used to set up the broadband. When registering for my virgin media, I type in the last name, account number and area reference it says the account exists but it’s partially censored. Howeve...
I am having the same issue as others on this forum. I have a blueyonder email address from an old Virgin / Telewest account, which has recently been hacked. I have spent the past week trying to regain control of my LinkedIn, Facebook, Twitter and Eba...
Hello,Like a number of others who have posted, my old blueyonder email has been hacked and I need to get it deleted. Unfortunately, as I left Virgin Media last year, I no longer have my account access so cannot do this myself.Could someone please as...
HI, I have three email accounts, two of which are OK. The third one is not working correctly on a laptop device.I could receive the emails on the web page and on an iPhone, but the laptop refuses to cooperate. I tried to discover the password on th...
"Sorry, there was a problem registering that password. Please choose a different one" on attempting to reset email passwordI've tried on different devices, with different browsers, in and out of incognito mode. Any help appreciated Thank you
At the onset of this email issue I was asked to change my password. (I wish I hadn't, but there you are). Eventually after the emails were partially reinstated I was able to access them via the browser, but couldn't using the iPhone or Thunderbird, d...
