Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I notice from BBC article on latest email failure that Virgin is not offering email to new customers. Is this true? Should we existing Virgin email users (am blueyonder) worry about future? Might it mean that our email service gets still less attenti...
hi ever since the e mail server issue last week I have noticed two problems,1. My wife has an alias on my account and I am now getting her e mails from facebook - which I am not a member of.2. On my laptop I cant send / reply or forward any e mails ...
Haven't been able to access my email for over a weekTried to reset the password but it wouldnt let me, I wonder if it's because I have an old ntlworld account from before it became virginThanks for your help
I have a two Virgin email addresses and my 2nd one is the one I use for all important emails etc. If I try to access via my laptop it is asking me to "update" my password. It's not asking me to enter my original password, nor it is aksing me to c...
Hi,I am having an issue where one of my VM email accounts is not accepting password or email address upon setup with either Mail (winodows 10) or Thunderbird. I have seen recently that my email account has become locked for some reason. Could someone...
Still cannot access my archived emails on my Virgin Media Ntlworld account. I have tickets for a concert this weekend I cannot access! I received an email last week from Virgin stating they are working hard to resolve this issue but still no resoluti...
I have been emailing Virgin Pure customer service and phoning them since January. They tell me every time I speak with them that I will be refunded my money of over £200 however nothing happens! I have been complaining to them and they say someone wi...
Hi, I appear to be having the same issue & can no longer access any of my emails linked to my @ntlworld email address I'm a secondary account holder so can't log in to my virgin media account
I had a blueyonder email account that has been hacked.I am no longer a Virgin Media user, so unable to log in.Could the account be deleted please.Many thanks
My wife was notified on 19th June that her email had been affected by an issue at the virgin end. The emal they sent assured her the data prior to the 19th was safe and secure and would be restored.A week gone and still no emails recovered online pri...
