Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I was informed that my emails had been lost and then told on 6th July 2023 that they had been restored. This is not the case.I only have a few recent emails and all historic emails are lost.who do I contact to get this sorted as it’s impossible to do...
Hey ianfwhitehead70, Welcome back to the community and thanks for taking the time to post.I’m sorry to hear of the issues that you’re having with your email account at the moment, I would be happy to take a further look into this for you but first I ...
well over 48hrs & still cannot sign in to my wifes email account. what is happening. driving wife nuts and don't blame her. it's like her account has been completely erased. This is stupid VM what have you done. Tried ringing but like talking to a br...
I am receiving the error ‘Forbidden’ when I try to access my mail.• multiple devices (phone, 2 laptops)• clearing cache did not work• Firefox, edge and chrome have all been tried with the same error I have important info I need to access on this emai...
I received an email last Saturday letting me know that they completed the full restoration of my inbox but I don’t see my previous emails. Please any is greatly appreciated, I just want my previous emails back
HelloI'm having a similar problem. When I have closed the My Virgin Media page for one account and then try to log in again, it automatically re-opens the account I've just closed, with no way of selecting another of my VM email addresses. How do I ...
Hi,(I selected the Email board because I didn't know which other one to choose)I received an email from the web team with information I'd rather not discuss here. Anyway, there's a phone number to ring to resolve the issue but every time I've tried t...
Hello, Sometime ago someone was good enough to give me instructios on how to add my wife`s email address to my account. This has worked well but, today her emails have disappeared. It shows the window below. Can anyone advise in easy terms if I can...
I have had my primary @virgin.net email for more than 20 years with very few little issues.I set up a business email account 6 years ago @virginmedia.comYesterday I could not access my secondary email either using the virginmedia page, or via outloo...
Hi, I have an ntlworld.com email address, which required a password change after the recent email outage problem. I got that back working ok, and also a second account I have with a virginmedia.com address, I got it working again after removing and r...
