Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I left virgin media in November last year. I would like to delete my blueyonder email as I think it’s been hacked into
I need my NTLworld email deleting as I am unable to change the password and the account has been hacked. The hacker is now changing passwords, email addresses and accessing data from other accounts. This needs to be completed as a matter of urgency.
I want to access my emails via my phone bit am unable to do so as I receive a message stating that “The username or password is incorrect or POP3 / IMAP access isn’t turned on for this account. Check your email account settings on the web, then try a...
A hacker has access to my virgin.net account. He emailed me demanding money saying he had installed a trojan ages ago and that AV would not pick it up. I have changed passwords and installed Norton AV (the most expensive one!) . No virus was found. P...
On my virgin media email page, all the emails for my primary account are there but all the emails for my two secondary accounts are missing, new and historical. They have a triangle saying "There is a problem with this account"When I click on it. it ...
Urgent. Please help. My ntl email has been hacked and is being used to open accounts I can’t access. Please help close it down. I can’t find out how to do it.
I haven't had "normal" access to my emails since 19/06/23 and have never had any formal reply to any of my forum posts. It's as if VM has decided none of this is their problem. Hopefully Ofcom does investigate, as has been mooted.
As a loyal customer of 22 years, I called VM to see if I could have some compensation for loss of email service which lasted 4 or 5 days. The person on the other end of the call was very polite and sympathetic ,but informed me that this loss of servi...
Hi, please could my ntlworld email account also be closed? thanks
Hi my old email account has been hacked & someone is trying to blackmail me I’m not virgin customer any more so can’t can’t sign in to close the account please help
