Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Ntlworld password now not known, can access on tablet but not on mobile since vm email outage in June.
I have a main account, with 4 email address on it, one of which has stopped working on Sunday for no apparent reason. I can see the address on the main account (through the app only, the website my virgin media site is not working properly on edge or...
Since last Wednesday I have been unable to access my ntlworld e-mail account, which has been my primary mail account for many years. Despite several calls and online chats, reset passwords and assurances it had been fixed I am no further forward. Was...
Hi there,I have just fallen foul of the recently (not) announced change in VM Security policy, preventing apps like Oulook from using my virginmedia.com email password for authentication, and had to go through the proces to create an App password. Al...
Hi community, I’ve been driven to distraction with NTLWORLD email account on Outlook since the disappearing email incident in June (took over a week to recover emails on iPhone but never on outlook). I’ve now found through this community that NTLWOR...
Hi another user having problems with being able to access ntlworld.com emails on outlook on new phone. Don't recognise pasword and can't reset password please help.
My email was hacked and the hacker sent messages to all in my contact list. i tried to change password but it wouldn't let me. it appears that my address was changed but I don't know what to. Spent hours on phone to virgin but need access and still c...
Hello. I'm trying to set up receiving and sending emails on my Samsung Tablet. I follow everything to the letter but it keeps saying user name or password is incorrect.NOW I KNOW THIS IS WRONG AS I'VE ENTERED DETAILS IN PERFECTLY.Can anyone help?kind...
Hi i am sending emails to contact@maidesite.co.uk, using my blueyonder.co.uk email address and it keeps bouncing back. However when i use my viginmedia.com email address it appears to work. The bounce message is: '550 5.1.2 Recipient Domain Invalid ...
Fault code DEF01 keeps appearing when inserting password .Have tried chat on line and result is a letter being sent which will say try to log in again and contact chat line again . After 70 mins wait this is not acceptable on this track
