Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have just discovered that I have been paying an old insurance premium for a number of years which I was unaware of,I have rang them and apparently the emails they have sent have been going to my old blueyonder email address which I haven't access...
Could someone please help me urgently, as I am in a terrible state because of Virgin Media. I, like many others, cannot get into my emails on my laptop. I have access on my iphone through the app, but cannot log in elsewhere. I am getting the 403 F...
I keep receiving emails from someone I know however, when I look at the actual email address it is from somebody different every time can I report this or can I blanket block them? Clare Dutton is how they display but the email address following keep...
On Tuesday evening 26th September, my secondary account email 'stopped working', I tried webmail and my account is blocked.I have spoken to Virgin Media twice on the phone, the first time they changed the account password (why??). The second time th...
I am trying to change the email address on my broadband account but the link on the original email has expired. I can't send a new email change request online because the portal says "please verify the change before making further changes"
I have been unable to send emails from my ntlworld address via the Samsung mail adress for the last few weeks so I decided to uninstall and reinstall app. I am now unable to set app up as i am getting an error message. Picture of error message and s...
VM seem to be posting a lot saying there are no issues with secondary email access. This is a blatant lie based on the number of threads about it.Scenario: > secondary email locked> VM issue one time password over the phone> log in using the secondar...
Hi folks, a few months ago I started to get an authentication fails error when trying to access my ntlworld email. This happens at least once a year. Sometimes I leave it for a few days and email starts to work again. Last time I called Virgin and a ...
When I go to reset my email password, the system keeps telling me that I should "Please ensure you provide the email address you use to sign in to My Virgin Media".I am doing so. I am still receiving emails on my phone, but cannot log in on my laptop...
Can somebody in the Virgin email security team please contact me to help unlock my secondary email account. Last week I received an email notification to my primary email address stating the account was blocked due to suspicious activity.I have sinc...
