Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,I am getting thoroughly confused.We have a 'main' Virgin Media account - billing, package details, etc. Only used for that purpose, although there is an associated email address.There are then 5 additional (6 in total) email addresses. For those I...
My emails were fine yesterday but can’t send or receive today. I’ve checked the settings and they’re all correct.One message I get is username or password incorrect, as far as I’m aware neither have changed, the other is:Account error Ntlworld - Cann...
my friend has lost access to his blue yonder account because he has lost the device he had it on, so is there anyway to recover access to the email he has lost access to. he has the email still but can not remember the password but cant reset it beca...
Hubby access his emails via the Gmail app.Today it denied him access stating it required password to be entered. As he is not the primary account holder, I am, how can we change his password WITHOUT it affecting mine
Can’t login to my email I’m getting Forbidden i’ve added a new email address as told by VM but can’t login i need to see my emails
I'm having trouble with my old NTL email address which is also used for my log in. The address was included in a data breach from an Italian firm earlier this year and I get stacks of spam and nasty threatening emails since.I understand I can't chang...
We have a Virginmedia e-mail account that has been hacked and the password changed. Who/how do I contact to regain control of the e-mail account.Thanks, David
Following unsuccessful run around with auto phone service, thought I’d send an explanatory email but no visible email address available. How do you get through to a person at Virgin??
I have an old blueyonder email which has been hacked and they have the password for this email. They have hacked my social media and keep sending me emails demanding bit coin etc. How can I change the password to this account or close the account as ...
This morning I spent over half an hour on the phone to customer services in an attempt to reset the password on a SECONDARY email account. The woman I was speaking to obviously wasn't aware that such things existed and kept trying to change the passw...
