Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Yesterday, I couldn't access my email account on an email client, on one PC, so I tried web mail / my account, with no success. I successfully changed the password, but it wasn't recognised when I tried to sign in.. Tried to reset it again today and ...
What happens if an IT ticket isn’t responded to within 5 days I haven’t been able to access one of my key email accounts for nearly a week and the 5 days is up tomorrow for IT to respond to me.I am reluctant to ring (yet again) to be fobbed off with ...
On Monday I was asked to sign in to ntlworld by Outlook, I tried to do this multiple times unsuccessfully. This was strange because I had been logged in.Research led me to the account settings on MyVirginMedia and instructions to provide a non Virgin...
lost email my virgin.net , can't find contact to get help though phone or email
My email account has been locked for over a week now for unspecified reasons. I was told this morning that I would be able to unlock it by resetting my password on the Virgin Media app but I cannot get this to work. Can anyone who has had a similar i...
My emails stopped working last night with an error message saying I needed to add a password to my settings even though one is already there. When I logged into My Virginmedia this morning it was asking me to renew my contract so presume this is the ...
Hi!Im trying to verify my email for my virgin media, every email i get when I click the link straight away it says verification link expired, I have tried this about 10 times now if anyone can help thank you
Hi, to get a better deal I'm having to cancel the account which is in my wife's name, & open a new one in my name. Will I have a new email address & will that mean I lose access to my old email address? Cheers for any help.
HiMy husband's ntlworld.com email account has been hacked, we've changed passwords and that for Facebook etc that appear to have been changed.I've started seeing rejected email notifications and from the titles am a bit concerned about what is being ...
I have an issue with my additional Virgin web email account. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I cannot fix this. I was in ...
