Virgin Media Community

Speeds fluctuating between 0.5 and 260?

At a loss here. BQM shows nothing out of the ordinary. Speeds are fine until they suddenly aren't. Can't find any faults in the area/nothing showing up on Google. Every 5-10 minutes the Internet just practically drops. Also massive ping spikes when t...

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work - all I got is:Oops!Looks like something's gone wrong.We couldn't find the page you're looking for.Ya it's ...

Being made homeless and expected to pay to leave Virgin early.

Hello,I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early. My onl...

Where is Ted episode 1??

Self explanatory, episode 1 off season 1 of Ted is missing. Does anyone know why?

VM Connect App cannot find Hub 4

My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...

Hi, I have been evicted on the 19th March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accomodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been for...

Resolved! Cancellation Fee Homelessness

In May 2023 my grandmother signed up to virgin media while she was under section 3 of the mental health act, which legally any decisions made during that period of time must not be set, when she became better in June 2023 she decided to carry on payi...

No account number

Hello, I just moved into a new flat, and ordered a self install virgin media kit online. I’ve gotten the order confirmation and other contract documents but none of them had my account number or area reference in it, they were blank, marked with “-“ ...

Resolved! Can't view bills online

For 4 or 5 days now I have been unable to view my bills online. When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...