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Fresh as a Daisy
ablock1
Posts: 2
Registered: ‎28-12-2012
Helpful Answer

Windows 8 setting up virgin media email account

Hiya i really need somebodys help!!!

I have just brought a new laptop with windows 8 installed on it.

I have just attempted to set up my virgin media email onto it and im not having any luck at all.

The account is a ntlworld account.

I put my email in & then the password. I set the appropriate inbound & outbound as imap smtp etc and when i click connect it says it doesnt recognise my email address or password

The email is the one ive had for years and so is the password

Somebody please help or my new laptop is in danger of becoming my smashed up new laptop!!!!

 

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ptc
Emerging Talent
ptc
Posts: 8
Registered: ‎02-09-2010

Re: Windows 8 setting up virgin media email account

Not much use I agree, but you are not alone! see my post by  ptc on ‎27-12-2012 13:31.

Sounds like we have the same problem, hopefully someone will be able to help soon...

 

Good Luck

ptc.

 

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ptc
Emerging Talent
ptc
Posts: 8
Registered: ‎02-09-2010

Re: Windows 8 setting up virgin media email account

Hello again, I have just found the below on another much earlier post. I though I had tried exactly this several times without any success but this time straight away no problems.

 

Re: Setting up on Windows 8
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.on ‎23-12-2012 15:47

Hi linhe,

 

Please use the following settings:

 

Settings are:

Incoming server
Incoming server = imap.virginmedia.com
Incoming port number = 993
SSL = yes
Account/user name = full email address including @ntlworld.com (or @blueyonder.co.uk, @virgin.net etc)

Outgoing server
Outgoing server = smtp.virginmedia.com
Outgoing port number = 465
SSL = yes
Outgoing server requires authentication = yes

 

Where you are prompted to enter your email address, or account name or username, please enter your full email address: yourusername@virgin.net

 

All other settings should contain virginmedia.com as detailed above.

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Freakishly Helpful
Leanne_K
Posts: 1,837
Registered: ‎21-03-2012

Re: Windows 8 setting up virgin media email account

Hi ablock1,

 

I'm sorry to hear your facing difficulty setting up your mail.

 

If you follow the steps given by ptc this should help set it up, can you please confirm if this worked?


Leanne K
Help & Support Forum Team

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Fresh as a Daisy
ablock1
Posts: 2
Registered: ‎28-12-2012

Re: Windows 8 setting up virgin media email account

Thanks to everbody for their help. I have now managed to set up my ntlworld account on my laptop. At least i am not going to throw it through the window lol !!!!

Thanks again

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Fresh as a Daisy
fret
Posts: 1
Registered: ‎30-12-2012

Re: Windows 8 setting up virgin media email account

Brilliant!!

It's taken me a day to get there, but with this post it took me asbout 2 minutes to get my emails up and running..Thanks

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The Sorter
Dean_A_W
Posts: 1,162
Registered: ‎18-01-2012

Re: Windows 8 setting up virgin media email account

Hello ablock1 and fret

 

I'm glad your issues are now resolved. Any further queries please let us know.

Kind regards,


Dean_A_W
Help & Support Forum Team

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Fresh as a Daisy
wallacd
Posts: 2
Registered: ‎30-09-2012

Re: Windows 8 setting up virgin media email account

Hi. This does not seem to work for additional NTLworld email accounts. I am migrating my son's email to Windows 8 Outlook opening a new email account but it does not accept the above settings. I hold the master Virgin account - should I use that instead with his email address? The account works fine with Micrsoft live "cloud" email mapped to name@ntlworld.com.

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Boffin
Steffan_M
Posts: 563
Registered: ‎27-06-2012

Re: Windows 8 setting up virgin media email account

Hi wallacd,

 

As we are unable to clear Data Protection on the forums to discuss the email accounts in any more detail you will need to call 151 from a Virgin Media landline or 0845 454 1111.

Sorry for any inconvenience caused.

Kind regards,


Steffan_M
Help & Support Forum Team

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Fresh as a Daisy
Vulcanxh558
Posts: 1
Registered: ‎09-02-2013

Re: Windows 8 setting up virgin media email account

I'm having the same difficulties as others seem to have had. Just got a new PC with windows 8 and need to set up a mail account for my ntlworld email account. I've seen the responses from people and I'd already found what setting to make, but I can't even get as far as starting the account set-up. In email I assume you need to click on outlook account it then asks for email address etc. then asks for Domain Server which I don't know. If I try another way which is new account all I get is a blank white screen!!! Please help - anyone 

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