The service is so unreliable, with accessing email becoming more and more of a problem, it is only inertia that stops me moving - but not being able to access email or having feeble/no broadband will eventually wear us down.
Sorry that you're having problems with both broadband and email. I shall do my best to help.
Firstly we are currently investigating issues with webmail access. But, so that you don't miss any mail communication, I would recommend setting up an email client so that mail is downloaded from the server to your computer. The below links should help: Email settings for all Virgin Media domains