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KennyH1959
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Why am i still with Virgin?

The service is so unreliable, with accessing email becoming more and more of a problem, it is only inertia that stops me moving - but not being able to access email or having feeble/no broadband will eventually wear us down.  

Why is the service so awful? It is not cheap.

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Forum Team
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Re: Why am i still with Virgin?

Hi KennyH1959,

Sorry that you're having problems with both broadband and email. I shall do my best to help.

Firstly we are currently investigating issues with webmail access. But, so that you don't miss any mail communication, I would recommend setting up an email client so that mail is downloaded from the server to your computer. The below links should help:
Email settings for all Virgin Media domains

Using Virgin Media email with mail clients

For your broadband issues though I shall need a little more information if that's OK Smiley Happy

  • What issues are you experiencing?
  • Has this already been investigated?
  • Have you had a recent engineer visit?

Please provide as much information as you can and I'll see how I can assist Smiley Happy


Jen
Forum Team



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