Joining in
  • 1
  • 0
  • 0
Registered: ‎19-03-2017
Message 1 of 3 (429 Views)

Webmail sign in Forbidden for Blueyonder email.


I am unable to sign into webmail for my Blueyonder email account.  I have already tried removing cookies and cache from Firefox but still getting Forbidden on a white screen when trying to access my web browser email.  Any other suggestions please?



0 Kudos
  • 6.69K
  • 758
  • 2.82K
Registered: ‎10-10-2012
Message 2 of 3 (427 Views)

Re: Webmail sign in Forbidden for Blueyonder email.

Change to another browser or set up an e-mail client.


Superuser 2016/17
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
0 Kudos
Forum Team
  • 12.48K
  • 353
  • 1.45K
Registered: ‎23-11-2011
Message 3 of 3 (336 Views)

Re: Webmail sign in Forbidden for Blueyonder email.

Hi LoraineM,

I am sorry about this. We have had similar reports of this webmail access problem over the weekend though it does seem to have been restored for some.

If this is still an issue for you would you please let me know the date & time of the most recent incident of this happening?

I shall then update the fault ticket with your data to aid the investigation.

In the meantime, if you'd like to follow Howard's advice just click on this link which explains how to set up your Virgin Media email account on a client.

Many thanks,

Forum Team

0 Kudos