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Heleng135
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Web Mailbox Unavailable

Hi,

I am trying to access my virgin email but keep getting the message that it is unavailable at the moment. I rang for support yesterday and they said that it may be due to maintenance and to try again the next day but it is still unavailable. Are you able to help me? 

Thanks

Helen

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Superuser
Superuser
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Re: Web Mailbox Unavailable

When I have received this (or other warning / error ) messages it is usually resolved by going to https://mail.virginmedia.com or, if already there, by reloading the web page, Ctrl + R, or Ctrl + Shift + R to bypass web browser's cache.

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Heleng135
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Re: Web Mailbox Unavailable

Thanks for your reply but unfortunately this did not help.

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Forum Team
Forum Team
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Re: Web Mailbox Unavailable

Hello Helen

 

Welcome to our forum, I am sorry that you are having problems trying to access your email, we will do our best to help.

I will send you a forum private message to gather some more information, once we have that we will dig a bit deeper.

 

Thank you

Nicola

Virgin Media Forum Team
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