I just had a fairly convincing email telling me my account was scheduled to be disconnected.
We were unable to process direct debit payment for your latest bill. Your account is scheduled for disconnection on 20 February 2017.
Please refer to the "Your Payment Details" section for confirmation of payment and more can be found at (LINK REMOVED)
Looking for something else?
There's a whole host of tips and guidance in our Help & Support area, including handy videos with step-by-step instructions. Whether you're using your computer, tablet, or smartphone, just go to (LINK REMOVED)
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.